Team Leader, MMH Phone Service & Tuggeranong MMHC 

Reports to:                   Phone Service/Tuggeranong MMHC Centre Manager 

Duration:                      Part-time, 4 days (negotiable), ongoing 

Think Mental Health Vision, mission and values 

Think Mental Health (TMH) is committed to delivering high-quality and safe healthcare services to the local Canberra community.  We recognise the importance of building collaborative relationships with stakeholders and engaging with our local networks to build awareness about mental health services.  

Our Vision: A safe place to receive support, while you connect, heal and grow 

Our Mission: Leading the provision of high-quality mental health care by increasing awareness and access to exceptional services 

Our Values: Compassion, Inclusiveness, Passion, Respect, Leadership. 

What we do 

Think Mental Health (formerly Think Psychology Solutions) is a private organisation founded in 2011 by two local clinical psychologists, Vanessa Hamilton and Jason McCrae.  We deliver both a private mental health clinic (Think Clinic) and a range of community sector mental health services, supported by government funding. 

Think Mental Health currently delivers four community sector services; three Medicare Mental Health (MMH) Services; the territory-wide phone service, the Canberra Medicare Mental Health Centre (MMHC) and the Tuggeranong MMHC, along with Think WISE which is an in-reach psychological wellbeing service for residents of aged care homes. The MMH Services are nation-wide Adult Mental Health services.  All Think community services are supported by funding from the Capital Health Network (CHN) through the Commonwealth Department of Health and Aged Care.   

Position Purpose 

We are seeking a team lead to provide operational and clinical leadership to the co-located Medicare Mental Health Phone Service and the Tuggeranong Medicare Mental Health Centre, ensuring the delivery of safe, high-quality, person-centred mental health services.  The role is responsible for leading and supporting multidisciplinary staff, managing service delivery and ensuring timely, coordinated access to care for consumers and referrers. The team lead will be an experienced, senior mental health clinician, who is familiar with the ACT mental health sector and is able to contribute to service planning, quality improvement and performance monitoring. The team lead will work closely with the Phone Service/Centre Manager contributing to the strategic development, integration and leadership of services delivered.

Position Responsibilities 

Management duties:? 

1.  Oversight and guidance to phone and centre staff members during the intake process, including in the assessment and management of risk to self and others,

2. Day to day support of staff providing the full range of intake services (including management of scheduling and work allocation),

3. Development of staff skills and competence in delivering of intake services (across the phone and Centre), including onboarding, observation and feedback,

4. Provision of guidance to staff responsible for supporting distressed and complex consumers,

5. Provision of triage, service navigation and guidance to staff to support their deliver of good clinical care,

6. Oversight and guidance to staff members delivering clinical and wellbeing services, including in the management of risk and complex cases, 

2.  Monitoring clinical caseloads and referrals to the services 

·   Including case reviews and exit planning, 

3. Managing and coordinating all aspects of group program delivery, including identification and development of new, innovative evidence-based groups as needs arises, 

·    In conjunction with Centre Manager and/or Regional Manager

4. Oversight and guidance to Wellbeing staff team, including coordination of programs and supporting staff 

6. Participating in quality improvement activities as identified by the management team, including participating in the Think QI committee, 

7.  Leadership – leading the phone and centre teams and supporting them to succeed in a changing environment, to foster a positive team culture, 

8.  Strategic development to ensure Think remains a leading quality provider of mental health services, 

9.  Provide clinical practice leadership and innovation, and performance management of your team and other staff as necessary, 

10.  Program reporting as necessary, 

11.  Program recruitment in conjunction with the Centre and Regional Manager, 

12.  Public representation of the Centre and services provided by your team, 

13.  Liaison with relevant stakeholders to promote smooth running of service and cross-sector collaboration, 

14.  Overseeing consumer relations, record keeping and complaints relating to your team

15.  Oversight of case review processes and practice reviews, 

16.  Annual reviews of all phone and Centre staff, including performance feedback, 

17.  Other tasks as agreed, may include holding a small clinical caseload if you wish. 

Administrative services:? 

·     Maintain all documentation as required by the operational guidelines. 

·     Assistance in the development and documentation of group-based interventions. 

·     Data entry as required by the operational guidelines.? 

Required Skills, Knowledge and Experience: 

1. Full registration with the relevant Health Professional Board or Accreditation with the appropriate Association, 

2. Experience in clinical leadership, including supervision of staff and students providing a range of mental health interventions 

·    If psychologist, Board Approved Supervisor (BAS) status or eligibility, 

3. Demonstrated experience within the mental health sector, including provision of assessment, treatment planning, intervention and reporting for a range of mental health presentations, 

4. Ability to work within a multidisciplinary team environment, with strong organisational and time management skills, 

5. Strong commitment to best practice, a positive attitude and genuine passion for mental health care. 

The sccessful applicant will be required to hold, or be eligible to obtain, a current Working with Vulnerable People (WWVP) registration and a National Police Check. 

Desirable Criteria: 

1.   Experience in delivery of both individual and group evidence-based interventions, 

2.  Training and experience in DBT, individual or skills group, or interest in developing skills in same, 

3.  Experience in managing a clinical team, 

4.  Experience and appreciation of working with those with lived experience of mental ill-health and recovery. 

Reporting Requirements 

1.   The position will have a direct line manager assigned. This will be the Phone Service/Centre Manager, and they will provide day-to-day operational and clinical support to the role. 

2.   All clinicians are provided with appropriate profession specific clinical supervision. For psychologists, the supervisor will have Board Approved (BAS) status.   

Work Hours 

This position is part-time, 4 days a week, which equates to a 30hr week, being 4 x 7.5hr days.  The normal working hours are 9:00am – 5:30pm with a 1hr lunch break, though at times staff may be required to work outside these hours. Extended hours may be arranged based on consumer demand, with some group sessions being delivered outside standard working hours. Where service needs require work beyond normal hours, alternative work hours or time off in lieu can be negotiated. Therefore, the ability to work flexible hours is essential for this role.  

Full-time staff will not work more than 75hrs fortnight. 

This ad will be taken down COB Tuesday 7/4/2026

Think Competencies 

Strategic thinking: We use our insights, awareness and experience to add value. 

Resourcefulness: We generate evidence-based solutions. 

Relationship management: We value and invest in strengthening internal and external relationships. 

Data fluent: We understand, interpret and use data effectively to inform our work. 

Cultural competence: We seek to understand and respect the values and customs of other cultures. 

Embrace uncertainty: We work with ambiguity and complexity. 

Dedication to excellence: We have a genuine passion and commitment to quality health care. 

Remuneration will be commiserated with qualifications and experience, noting the position is a Health Professional Level 4 (Leadership) role. 

Please forward your confidential resume and covering letter to [email protected] (Sarah Dun, People and Administrative Services Manager). 

Further information on the lead agency is available here (TMH) or on the Canberra Medicare Mental Health Centre's is here (MMHC).