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Job Number : 30418
Type and Location : Counselling / Sydney, NSW - Other, ACT
Listed By : Chandler Macleod Group on 16 Jun 2020

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Position Overview

Open Arms is the cornerstone of the Government’s veteran mental health support response, delivering professional, military aware, support to all current and former serving ADF personnel and their families. Open Arms also run group programs and suicide prevention training. Open Arms support over 27,000 members of the veteran and ex-service community and their families annually. Services include direct counselling and referral services; an outreach counsellor program for clients unable to attend an client centre; group treatment and psycho-educational programs; after-hours telephone counselling; community development and liaison; and support for clients with complex needs.  

As a nationally accredited, military-aware, mental health service, the clinical service delivery model recognises that military trauma rarely impacts on an individual in isolation.  As such, eligibility to programs generally extends to the current or former ADF member’s partner and children to assist in the recovery from conditions related to the member’s service.  This family inclusive approach recognises enables therapeutic interventions to address the broader mental health impacts on partners and children that may stem from ADF service and supports positive family functioning. 

Counsellors are supported by a team of professional administrative staff who are also familiar with, and respectful of, the commitment and sacrifice of Australia’s defence personnel and their families.  

Duties and Responsibilities

  • Provision of high quality clinical services including assessment and referral, evidence based individual, couple and family counselling, and case management to eligible clients in order to achieve outcomes identified in care planning processes.
  • Contribution to the development and delivery of group programs as required.
  • Maintaining clinical records according to client standards, collating and analysing data from client records, and preparing reports as required to assist in evaluating and improving service delivery.
  • Facilitating the delivery of counselling and other programs to veterans, ADF personnel and their families in rural and outer metropolitan areas by;
  1. applying quality assurance principles and procedures to ensure the clinical practice, reporting and invoicing activities of outreach counsellors meet contractual requirements
  2. ensuring client contracted counsellors and other providers are accessing relevant services, resources and supports for clients.
  • Liaising and forming partnerships with DVA, the ADF, other government departments, ex-service organisations, community health and welfare agencies, and all other organisations involved in meeting the identified needs of veteran and defence force communities and families.
  • Participation in and contribution to ongoing learning and development activities and maintenance of professional status.
  • Participation in community development and service promotion activities as required.
  • Participation in program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and provide feedback for ongoing development of clinical policies and procedures.
  • Applying the principles of cooperative and safe working practices consistent with APS Values and the Department’s mission, vision, approach and values.

Mandatory Requirements

  • Qualifications must be that of an accredited health profession or social worker.
  • Qualified health professionals must have current registration with the Australian Health Practitioners Registration Agency (AHPRA).
  • Social workers must be registered with the Australian Association of Social Workers (AASW).
  • Preference is for mental health professionals including Clinical Psychologists, Psychologists, Mental Health Social Workers or Mental Health Occupational Therapists.
  • Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement.
  • Health professionals and social workers must have extensive clinical and relevant management experience.
  • Candidates apply by submitting a 1000 word statement of claims, also known as a ‘one page pitch’. Candidate’s statement of claims outline their skills, knowledge and experience and why they should be considered for the role taking into consideration the duties and selection criteria (ILS).






Contact Details
If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively you can call Neville Smith on 02 6268 9916 or email for further discussion.


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