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Job Number : 26443
Type and Location : Manager / Melbourne
Listed By : SANE Australia on 11 Jan 2019
Help Centre Lead

About SANE Australia

SANE Australia is a national mental health organisation working to promote the wellbeing of the four million Australians affected by complex mental illness, including schizophrenia, bipolar, personality disorders, eating disorders, PTSD, and severe and enduring mood and anxiety disorders.

We do this through initiatives that aim to provide Better Support, Stronger Connections, Less Discrimination and Longer Lives for people impacted by complex mental illness. Everything we do is underpinned by robust and rigorous research, supported by SANE’s Anne Deveson Research Centre.

Our Vision: An Australia where everyone affected by mental illness lives a long and fulfilling life.

Our Mission: Promoting the wellbeing of people affected by complex mental illness.

Our Values: Respect - Responsibility - Innovation - Collaboration - Celebration.

About the SANE Help Centre

The SANE Help Centre provides a national freecall 1800 number, web chat and email responses offering brief support, information and referral to people affected by complex mental illness. The SANE Help Centre team also moderate the SANE’s online peer support forums (SANE Forums) between 10am and 10pm Monday to Friday.

The SANE Help Centre currently receives 12,000 contacts per year.

About the role

This role is responsible for the day-to-day management and operations of the SANE Help Centre to ensure that it provides a safe and supportive service for people affected by complex mental illness. This involves ensuring that the SANE Help Centre delivers its service to the highest possible standards, promotes good practice, implements delivery targets and regulates policy and procedure to meet best practice guidelines.

The Help Centre Lead will also work with the Clinical Director – Services and Programs to develop new models of service delivery to enable the SANE Help Centre to serve 20,000 people per year by 2020. Through the collation and analysis of statistical data and source material, the Help Centre Lead will work with the Head of Research and Evaluation to evaluate and monitor the quality of service provision and report to stakeholders, ensuring that the SANE Help Centre is a trusted and effective service for those who need it most.

Please find full position description and instructions on how to apply, here

Contact Details
Sophie Barrett

AMP special member benefit

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